Mo@thezenticks.com
Replies usually within one business day, and always within three.
Email meMo@thezenticks.com01 What to email about
- You did not get your access link. Check spam first, then send me the email address you paid with and I will resend it manually.
- A refund. Say the word "refund" and the email you paid with. Inside 14 days it is processed, no questions and no form.
- A problem with the charge, not the product. Duplicate payments and unrecognised charges are handled by Whop at support@whop.com, since they process the payment.
- Trouble setting the workspace up in Notion. Tell me where you got stuck and I will walk you through it.
- Something is wrong with the product. A broken link, a missing view, a page that will not duplicate. I want to know.
- A question before you buy. Ask. I would rather talk you out of it than take seven dollars you regret.
02 What I cannot help with
I cannot give you financial, investment or trading advice. I cannot review your account, tell you what to trade, tell you when to enter or exit, or comment on your positions. I do not sell signals, mentorship or a course, and I am not able to act as anyone's adviser.
This applies no matter how the question is phrased. If you need advice on your own financial situation, speak to a licensed professional in your own country.
03 Refunds, step by step
- Email Mo@thezenticks.com within 14 days of your purchase.
- Include the email address you used at checkout so I can find the order.
- You do not need to give a reason.
- I approve it and instruct Whop to reverse the payment. It lands back on your original card, usually within three to five business days.
You can also open a request from your Whop account through their Resolution Center. It reaches me either way, so use whichever is easier.
Checkout runs on Whop, so your bank statement will show a Whop descriptor rather than The Zen Ticks. Your receipt names me as the seller.
If the charge itself looks wrong, a duplicate payment, an unrecognised charge or a currency conversion issue, that is a payment matter and Whop handles it directly at support@whop.com. Everything about the product comes to me.
Full detail is in the Terms.
04 Business details
There is no phone line. One person answers this inbox and it is me, which is why the replies are slower than a call centre and better than one.